This Privacy Policy explains how Lady J Home collects, uses, stores, and protects your personal data when you visit our website, contact us, subscribe to our newsletter, or place an order through our online store.

By using this website, you agree to the practices described in this Privacy Policy.

1. Data controller

The data controller responsible for your personal data is:

Lady J Home
Email: info@ladyjhome.com
Website: www.ladyjhome.com

If you have any questions regarding this Privacy Policy or the way we process your personal data, you may contact us at the email address above.

2. Personal data we collect

We may collect and process the following personal data:

• Full name.

• Email address.

• Billing address.

• Shipping address.

• Telephone number.

• Payment-related information, where necessary for the completion of your purchase.

• Order details and purchase history.

• Communication preferences.

• Any information you voluntarily provide when contacting us through our forms or by email.

We may also collect technical information automatically when you browse our website, such as your IP address, browser type, device type, pages visited, and browsing activity through cookies or similar technologies.

3. How we collect your data

We collect personal data when you:

• Place an order.

• Create or complete a customer account, if available.

• Subscribe to our newsletter.

• Contact us by email or through a form.

• Browse our website and interact with our content.

• Participate in surveys, promotions, or other marketing activities, if offered.

4. Purpose of processing

We use your personal data for the following purposes:

• To process and manage your orders.

• To deliver purchased products to the correct address.

• To issue invoices, handle payments, and manage accounting obligations.

• To respond to your questions or requests.

• To send transactional messages related to your purchase, such as order confirmations and shipping updates.

• To send marketing communications if you have given your consent or if permitted by law.

• To improve our website, services, and customer experience.

• To comply with legal, tax, and regulatory obligations.

• To prevent fraud, abuse, and unauthorized transactions.

5. Legal basis for processing

We process your personal data under the following legal bases:

• Performance of a contract, when we need your data to process an order or provide a service.

• Legal obligation, when we are required to retain or disclose information for tax, accounting, or regulatory purposes.

• Consent, when you subscribe to our newsletter or agree to receive marketing communications.

• Legitimate interest, when we use certain data to improve our website, maintain security, or prevent fraud.

6. Sharing of data

We may share your personal data with third parties only when necessary to operate our business and fulfil your order. These may include:

• Payment service providers.

• Shipping and logistics companies.

• Website hosting and platform providers.

• Email marketing providers.

• Analytics and performance tools.

• Professional advisers, such as accountants or legal advisers, where required.

• Public authorities, courts, or regulators, when legally required.

We only share the data necessary for each service, and we expect our providers to protect your information appropriately.

7. International transfers

Because Lady J Home serves an international audience, some of our service providers may process data outside the European Economic Area. In such cases, we will take appropriate measures to ensure your personal data is protected in accordance with applicable data protection laws.

8. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected. This means:

• Order and transaction data are retained for as long as required by law for accounting, tax, and consumer compliance purposes.

• Customer service communications are retained for as long as needed to handle your request and maintain records.

• Newsletter data is retained until you unsubscribe or withdraw your consent.

• Technical and analytics data is retained according to the settings and retention periods of the relevant tools used.

When your data is no longer needed, we will delete or anonymize it securely.

9. Your rights

You have the right to:

• Access your personal data.

• Request correction of inaccurate data.

• Request deletion of your data, where applicable.

• Request restriction of processing.

• Object to certain processing activities.

• Request portability of your data, where applicable.

• Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at the email address listed above. We may need to verify your identity before responding to your request.

10. Marketing communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you emails about new products, collections, events, offers, or brand updates.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly. We do not send unsolicited marketing emails.

11. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your browsing experience. Some cookies are necessary for the website to work properly, while others help us understand how visitors use our store.

You can control or disable cookies through your browser settings, although doing so may affect some website features. For more information, please refer to our Cookie Policy.

12. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be completely secure.

13. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it where appropriate.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with a revised date.

15. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Lady J Home
Email: info@ladyjhome.com

Last updated: July 5, 2026