Ships to: Spain

DESIGN STUDIO

FAQs

Ordering

For products available for direct purchase, simply add your chosen item to the basket and proceed to checkout. Once your order has been placed, you will receive an email confirmation with all the details of your purchase. For selected pieces marked “Order by email,” please contact us using the corresponding button. In these cases, we will request a shipping quote from the supplier based on the order and destination, and once confirmed, we will send you the final quotation by email together with the payment instructions, which will be arranged by bank transfer.

If you have created an account, you may be able to review your order details there. You will also receive an order confirmation by email once your purchase has been completed.

If your order has not yet been processed or dispatched, we may be able to update the delivery address. Once an order has been dispatched, address changes may no longer be possible, and any additional costs arising from rerouting or re-shipment will be borne by the customer where permitted by the carrier.

Orders cannot be changed once they have been placed, and cancellations are not accepted once production has begun. As many of our items are made to order or specially sourced, we encourage customers to review all details carefully before completing their purchase.

As we work with different suppliers and makers, it is not always possible to combine separate orders or shipments. Products from different suppliers may be processed and delivered independently.

Shipping & Delivery

Shipping and production times vary depending on the product, supplier, and availability. Each product page shows the estimated lead time applicable to that specific item.

Not necessarily. If your order includes products from different suppliers, items may be delivered separately and may follow different lead times.

All deliveries are made at street level only. Deliveries do not include carrying items into the home, unpacking, assembly, installation, or placement, unless a specific additional service has been agreed in advance.

Before signing the delivery note, please check the number of packages received and the external condition of the packaging. If inspection is not possible at that time, please write “Not accepted / Subject to inspection” on the delivery note before signing.

Any visible damage to the packaging must be noted clearly on the delivery note and supported with photographs taken at the same time. Claims for transport damage may be rejected if the damage was not recorded upon delivery. Please inform us in the period of 48 hours.

Returns, Exchanges & Refunds

No. Lady J Home does not accept voluntary returns or returns based on change of mind.

We do not generally offer exchanges once an order has been placed or delivered. Exchanges are only considered where an item has been confirmed as damaged in transit, defective, or incorrectly supplied.

Please contact us at info@ladyjhome.com within a maximum of 48 hours from receipt of the goods. Your email should include your order number, a description of the issue, and clear supporting photographs of the product, packaging, and shipping label where relevant.

Collection arrangements, where applicable, are reviewed on a case-by-case basis depending on the product, supplier, and nature of the incident. We therefore recommend contacting us first so that we can assess the most appropriate next step.

Refunds are not issued for voluntary returns or change-of-mind purchases. If a refund is applicable because a replacement is not possible or another remedy is required, it will be processed once the issue has been reviewed and approved.

If a cancellation is accepted before production has begun or before the order has been processed, any applicable refund will be issued after confirmation of cancellation. Once production has begun, cancellations are not accepted.

Payments

Available payment methods are shown at checkout and may vary depending on the website configuration, destination, and payment provider.

If PayPal is enabled on the website, it will appear as a payment option at checkout.

If Klarna is available for your order and location, it will appear as a payment option during checkout.

Gift Cards & Discounts

From time to time, Lady J Home may offer promotional codes or discounts. Where applicable, their terms, validity period, and conditions of use will be stated clearly at the time of issue.

If gift cards or promotional codes are enabled on the website, they can usually be entered during checkout in the relevant field before payment is completed.

Unless otherwise stated in the relevant terms, gift cards and promotional codes may not be combined, exchanged for cash, or refunded.

Products

Many of our items are handcrafted, made with natural materials, or finished by hand. Slight variations in tone, grain, texture, shape, or finish may occur and are considered part of the character of the product rather than defects.

We make every effort to present our products as accurately as possible. However, handcrafted processes, natural materials, and screen settings may result in slight differences between the product shown online and the item received.

Contact

You can reach us at info@ladyjhome.com or by phone at +34 664 414 692.

Monday to Thursday, 9:30 – 13:30 and 16:00 – 18:00; Friday, 9:30 – 13:30.

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